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WGU Information Technology Management QGC1 Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which business layer determines which products or services are being sold and to whom?

A. Systems
B. Corporate
C. Strategy
D. Operating

Answer: C

Explanation:
* Definition of Strategy in Business Layers:
* Thestrategy layerfocuses ondetermining products or services, target customers, and competitive positioning.
* It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.
* Why Strategy is Key to Product/Service Decisions:
* Guides resource allocation to achieve competitive advantage.
* Determines value propositions, customer segmentation, and market focus.
* Incorrect Options Analysis:
* A. Systems:Focuses on technology infrastructure, not business direction.
* B. Operating:Deals with day-to-day operations, not strategic decisions.
* C. Corporate:Relates to governance and overarching organizational management, not product
/service specifics.
References and Documents of Information Technology Management:
* "Business Strategy Fundamentals" (McKinsey & Co.).
* ITIL 4 Service Strategy Practices (Axelos).

NEW QUESTION # 37
What is the role of executive sponsors in a project?

A. Collaborating with project staff to ensure their own interests are represented
B. Providing financial resources for a project
C. Tracking to ensure all key project milestones are completed on time
D. Defining and developing the project plan

Answer: B

NEW QUESTION # 38
What happens during the design phase of the systems development life cycle (SDLC)?

A. End-user business requirements are identified, and project goals are refined into defined functions and operations.
B. A high-level strategy and goals for an intended project are established.
C. Full descriptions of the desired features and operations of the system are established.
D. Requirements from business stakeholders and subject-matter experts are identified.

Answer: C

Explanation:
* Design Phase in SDLC:
* During the design phase, detailed descriptions of system features and operations are developed. This includes creating architectural diagrams, prototypes, and technical specifications.
* Key Activities in the Design Phase:
* Translating business requirements into technical blueprints.
* Defining user interfaces, workflows, data structures, and system behavior.
* Incorrect Options Analysis:
* B. High-level strategy and goals: Refers to the planning phase.
* C. Requirements identification: Part of the analysis phase.
* D. Refining project goals: Occurs during analysis, not design.
References and Documents of Information Technology Management:
* "System Design Practices in SDLC" (TechRepublic).
* ITIL Technical Design Framework (Axelos).

NEW QUESTION # 39
Which lifecycle stage of ITIL focuses on creating services and procedures?

A. Service design (SD)
B. Service strategy (SS)
C. Service transition (ST)
D. Service operation (SO)

Answer: A

Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).

NEW QUESTION # 40
Which tool can be used to list project tasks vertically against project time frame listed horizontally?

A. Project model
B. Venn diagram
C. Gantt chart
D. PERT chart

Answer: C

NEW QUESTION # 41
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